Refunds and Returns Policy
Effective Date: 28-01-2025
Welcome to Cool Made & Co.! We strive to provide high-quality air conditioner rental services for events, weddings, commercial events, trade fairs, and more. This Refunds and Returns Policy outlines the terms and conditions for requesting refunds, cancellations, or service adjustments. By renting our services via coolmadeco.com, you agree to comply with this policy.
1. Eligibility for Refunds and Returns
We aim to ensure a seamless experience for all our customers. Refunds or adjustments may be issued under the following circumstances:
- Defective or Non-Functional Equipment: If the rented air conditioner is found to be defective, non-functional, or fails to meet the agreed service terms.
- Cancellation Before Delivery: Full refunds are applicable if the booking is canceled at least 48 hours before the scheduled delivery.
- Partial Service Delivery: If we fail to deliver the full agreed service (e.g., fewer units delivered than booked).
Refunds will not be granted under the following conditions:
- If the equipment was damaged due to misuse or negligence by the customer.
- If the cancellation is made less than 48 hours before the delivery or installation.
- If services are completed and accepted by the customer without raising issues during the event.
2. How to Initiate a Return or Refund
To initiate a return or refund request, please follow these steps:
- Contact Customer Support: Send an email to [email protected] with the subject line “Refund/Return Request” or call our customer support.
- Provide Details:
- Full Name
- Contact Information (email and phone number)
- Invoice Number
- Reason for Refund/Return Request
- Photos or videos (if applicable) to illustrate defective equipment or issues.
- Timeline: All refund/return requests must be submitted within 7 days of the service or event date.
Our team will acknowledge your request within 2 business days and will follow up with further instructions.
3. Refund Process and Timeframes
Once your request is approved, refunds will be processed as follows:
- Approval Period: Refund requests will be reviewed and approved within 5-7 business days of receiving all necessary information.
- Refund Timeframes:
- Payments made via online banking, UPI, or card will be refunded back to the original payment method within 7-10 business days.
- Payments made in cash will be refunded via bank transfer within 10 business days after approval. You must provide valid bank account details.
- Partial Refunds: If a service was partially fulfilled, refunds will be prorated based on the service delivered.
4. Fees and Charges
- Cancellation Fees: A cancellation fee of 10% of the total booking amount will apply for cancellations made less than 48 hours before delivery.
- Inspection Fees: For damaged or malfunctioning equipment claims, inspection fees may apply if the issue is found to be caused by the customer.
5. Conditions for Returns
To ensure a smooth return process, the following conditions apply:
- Equipment Condition: Rented air conditioners must be returned in the same condition as delivered. Damaged or mishandled units may incur additional charges.
- Timely Reporting: Issues with the equipment must be reported within 24 hours of installation.
- Pickup Charges: If a return is requested during the rental period, customers may be charged for additional pickup or transport services.
6. Contact Information
For any questions or to initiate a refund or return request, you can reach out to us using the details below:
- Email: [email protected]
- Address: 12/1 Ismail Street, Kolkata, 700014
- Phone: [Add Contact Number]
7. Changes to This Policy
Cool Made & Co. reserves the right to modify or update this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on our website. We encourage customers to review this policy regularly to stay informed.
Thank you for choosing Cool Made & Co. for your air conditioning rental needs. Your satisfaction is our priority!