Privacy Policy

Privacy Policy

Effective Date: 28-01-2025

Welcome to coolmadeco.com (the “Website”), owned and operated by Cool Made & Co (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of any personal data that you share with us. This Privacy Policy explains how we collect, use, store, and share your information, and outlines your rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data Controller Information

2. Data Collection

We may collect and process the following categories of personal data from you:

2.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, and address (e.g., when you submit an inquiry or make a booking).
  • Payment Details: Billing information (e.g., when you pay for our services).
  • Event Information: Details about the events where our services will be used (e.g., location, date, and type of event).

2.2 Information Collected Automatically

When you visit our Website, we may collect:

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages visited, time spent on the Website, and referring URLs.
  • Cookies: Data collected through cookies and similar technologies. For more information, see our Cookie Policy.

2.3 Information from Third Parties

We may receive information from third-party service providers, such as payment processors or marketing platforms, in compliance with applicable laws.

3. Purpose of Data Processing

We collect and use your personal data for the following purposes:

  1. To Provide Services: Processing bookings, delivering rented air conditioners, and fulfilling contractual obligations.
  2. To Communicate: Responding to inquiries, sending order confirmations, and providing updates about your services.
  3. To Improve Our Website: Analyzing user behavior to enhance user experience and optimize Website performance.
  4. For Marketing: Sending promotional emails and offers (only with your explicit consent).
  5. To Comply with Legal Obligations: Meeting legal, tax, or regulatory requirements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  1. Performance of a Contract: When processing is necessary to provide our services.
  2. Consent: For activities such as email marketing (you can withdraw your consent at any time).
  3. Legitimate Interests: For fraud prevention, Website analytics, and improving our services.
  4. Legal Obligation: When required to comply with applicable laws and regulations.

5. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your information with:

  1. Service Providers: Third-party vendors assisting with payment processing, Website hosting, or marketing.
  2. Logistics Partners: Companies involved in delivering and setting up our equipment at your event location.
  3. Legal Authorities: When required to comply with legal or regulatory obligations.
  4. Business Transfers: In the event of a merger, acquisition, or sale of the Company.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes for which it was collected.
  • Comply with legal, tax, and accounting obligations.
  • Resolve disputes and enforce agreements.

Once the retention period has expired, your data will be securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include:

  • Encrypted transmission of sensitive data (e.g., SSL certificates).
  • Secure storage systems.
  • Access controls to limit data access to authorized personnel only.
  • Regular monitoring and testing of our systems for vulnerabilities.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

  1. Right to Access: Request a copy of your personal data held by us.
  2. Right to Rectification: Correct inaccurate or incomplete personal data.
  3. Right to Erasure: Request deletion of your personal data, subject to legal obligations.
  4. Right to Restriction: Restrict processing of your data in specific situations.
  5. Right to Data Portability: Receive your personal data in a machine-readable format.
  6. Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  7. Right to Withdraw Consent: Withdraw consent at any time for processing activities based on your consent.
  8. Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise your rights, contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. For details on how we use cookies, refer to our Cookie Policy.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with the revised effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Address: 12/1 Ismail Street, Kolkata 700014

Email: [email protected]